Privacy policy

‍

1. What information do we collect?

When you use our services, we may process the following information:

• Name, address, phone number, and email address
• Documents required for relocation (such as IDs, forms, business documents)
• Payment details
• Communication you have with us (e.g., email or contact form)

2. Why do we collect this information?

We only use your data in order to:

• Assist you with your relocation within the EU
• Arrange practical matters such as housing, banking, energy, and insurance
• Provide access to your digital vault and real-time status updates
• Stay in touch and respond to your questions
• Comply with legal obligations

3. Who do we share your data with?

We only share data with carefully selected partners directly involved in the relocation process (such as notaries, banks, or insurers). This happens only when necessary. We have data processing agreements in place with all partners to ensure your privacy is protected.

4. How do we protect your data?

• Your documents are stored in a secure digital vault
• All data transfers are encrypted (SSL/TLS)
• Access to your data is strictly limited to authorized staff

5. How long do we keep your data?

We keep personal data no longer than necessary for the purposes for which it was collected, unless we are legally required to keep it longer.

6. Use of cookies

Our website uses only essential cookies. These are small text files stored on your device to make the website work properly (for example, keeping you logged in or remembering your preferences).

We do not use cookies for advertising or to track your activity across other websites.

You can disable cookies in your browser settings, but please note that some parts of our website may not function correctly without them.

7. Your rights

You have the right to:

• Access your personal data
• Correct or delete your data
• Object to processing
• Request data portability

To exercise these rights, please contact us at info@eumoveassistant.

8. Contact

If you have any questions about this privacy policy or how we handle your data, please reach out:

📧 privacy@eumoveassistant.com